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Unsolicited marketing calls

If you are receiving unsolicited calls which relate to the selling of Green Deal services, please contact the Information Commissioner’s Office (ICO) for advice on how to stop the nuisance calls and messages. Please click here to access the ICO’s website.

Consumer Enquiries

For all  enquiries please email GreenDealORBHelpdesk@gemserv.com or you can also contact the helpdesk via the enquiry form below.

Information and advice (in England and Wales) on energy efficiency, microgeneration and Government schemes can be obtained from the Simple Energy Advice (0800 444202).

Advice for consumers in Scotland can be obtained from Home Energy Scotland (HES) on 0808 808 2282 (free from all UK mobile and landline numbers, opening hours Mon-Fri 8am-8pm, Sat 9am-5pm) or at www.greenerscotland.org

The Green Deal Home Improvement Fund (GDHIF)

There will not be any further releases of the GDHIF. The GD ORB does not administer this scheme, and any queries must be directed enquiries@beis.gov.uk or call 020 7215 5000.

Energy Companies Obligation scheme (ECO)

The ECO scheme is administered by Ofgem E-serve on behalf of the Department of Business, Energy & Industrial Strategy (BEIS). As such, the GD ORB cannot provide advice relating specifically to the ECO Scheme. Information for customers is available here. For more information for market participants, please visit the Ofgem E-Serve website by clicking here. To contact the ECO team at Ofgem E-serve, please call 02079 017000 or email eco@ofgem.gov.uk

Installer and Assessor Technical Queries

For technical queries about the Green Deal Installer and Assessor Standards or how to apply to become a Green Deal Installer or Assessor, please contact a Certification Body. Please click here to be directed to the Certification Bodies page.

Northgate Public Services

All GD Register technical support calls should be raised through the Northgate Public Services INFRA Portal at https://www.customersupport.northgateps.com. Only GD Assessor Organisations and GD Provider Organisations can log calls. Individual GD Advisors and GD Providers should raise calls through their Assessor/Provider Organisation.

Financial Conduct Authority Enquiries

If you have a query relating specifically to the status of an application for FCA authorisation, or to whether you require FCA permissions, you are advised to contact the FCA on +44 (0)300 500 0597.

INFRA accounts are set up through the registration process for Assessor/Provider Organisations, but they can also be requested through the Northgate Public Services Desk by email to ps_servicedesk@northgateps.com.

GDAA Panel Secretary

For queries relating to the Green Deal Arrangements Agreement contact the GDAA Panel Secretary via email at GDAAPanelSecretary@gemserv.com

 GDCC CAS Helpdesk (Data Flows)

For technical Green Deal Central Charge database enquiries regarding data flows, please contact the GDCC Central Administration Service at Support.GDCC@gemserv.com or call 0207 090 1068.

Further Enquiries (Including Provider Registration)

For Market Participant Enquiries (including Provider Registration), the GD ORB Helpdesk Team will be pleased to answer your questions. Please submit your enquiry using the form below.

Please note this is not a consumer enquiry helpdesk. Please see above for ‘Consumer Enquiries’.

 

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