Terms and Conditions of Use

IMPORTANT: These are the terms and conditions upon which we provide the GD ORB Site, and by accessing the Site, you agree to these terms and conditions. If you do not agree to these terms and conditions, you should not access the site.

General Data Protection Regulation (GDPR) Privacy Notice

The data controller of the Green Deal Oversight and Registration Body (GD ORB) is the Department for Business, Energy & Industrial Strategy (BEIS). You can contact the BEIS Data Protection Officer (DPO) at: BEIS DPO, BEIS, 1 Victoria Street, London SW1H 0ET. Email: dataprotection@beis.gov.uk . The GD ORB is administered by Gemserv Limited on behalf of BEIS. You can contact the Gemserv DPO at: 8 Fenchurch Place, London EC3M 4AJ. Email: DataPrivacy@gemserv.com .

We will be processing your personal data solely in order to administer the Green Deal Framework (Disclosure, Acknowledgement, Redress etc.) Regulations 2012 and Energy Act 2011. It is a legal requirement to provide the information set out in the 2012 Regulations to become and remain a Green Deal Participant. We publish Green Deal Participant details on the Green Deal Participant Register as required by the 2012 Regulations. This data will be shared with the operator of the Green Deal Registers to enable Participants to operate in the Green Deal market and with the Energy Saving Advice Service (for consumers in England and Wales) and Home Energy Scotland to allow them to provide advice about the Green Deal. Our collection, use and disclosure of personal data is necessary for the performance of our public interest tasks relating to the Green Deal.

Where you are providing your personal data in connection with a complaint about a breach of the 2011 Act or the 2012 Regulations, we might not be able to process the complaint if you fail to provide information. To the extent that you are providing your personal data in connection with a complaint about you, it may impair our ability to take account of your side of the argument if you fail to provide the information. As part of our investigation and actions as a result of the complaint, it may be necessary to share your personal data with third parties such as Green Deal Certification Bodies, Trading Standards and UK law enforcement bodies.

The data you provide will not be transferred outside the European Union, but data published in the Green Deal Participants Register may be accessed outside the European Union since it is published on the GD ORB website.

Where information is obtained as part of our public task activities it will be retained for;

  • as long as it is required under the 2012 Regulations or 2011 Act, or after the expiry or termination of all Green Deal Plans issued by a Green Deal Participant whichever is the later, unless a complaint has been made in which case we will retain the information for a further 2 years following the resolution of the complaint or where we have advised that there is no further action we can take; or
  • 1 year after our last correspondence with you where an application for Green Deal Provider authorisation is requested but not fully pursued.

Where information is provided for us to review a complaint it will be retained for 2 years following the resolution of the complaint or where we have advised that there is no further action we can take.

A full list of your rights under the General Data Protection Regulation (GDPR) is accessible at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

The information you provide is not connected with automated individual decision making (making a decision solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain things about an individual.

You have the right to lodge a complaint with the ICO (supervisory authority) at any time. Should you wish to exercise that right full details are available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

We collect data solely to notify registered users of information pertaining to the GD ORB scheme. This data is never sold or rented to third parties.

Intellectual Property Rights
All the information and material on this website is provided for informational purposes only. The GD ORB is the owner of all copyright and other intellectual property rights in this website and its contents (including text and images) or such materials or otherwise appear with the consent of the copyright owner.

No Warranty
No representation, warranty or guarantee is made that the information accessible via this website, or any website with which it is linked, is accurate, complete or current. No warranty is made as to the availability of this site or that the functions used or materials accessible or downloaded from this site will be uninterrupted or free of errors, viruses or other harmful components. To the fullest extent permitted by law, in no event shall GD ORB be liable for any errors, omissions, misstatements or mistakes in any information contained on this site or damages resulting from the use of this site or any decision made or action taken in reliance of information contained in this site.

This privacy policy only covers the GD ORB website at URL and sub domains. Any other links within this site to other websites are not covered by this policy. GD ORB is committed to protecting the privacy of any users of this site and to complying with the terms of the Data Protection Act 2018. This Privacy Statement explains our data processing practices with regard to this website and the uses to which data collected is put.


To make sure our website functions correctly we use cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to delete cookies
Please be aware that deleting cookies will impact on the functionality of our website

Our site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Or you can visit www.aboutcookies.org which contains information on how to remove cookies from all the major browsers.

Cookies used within our website
This is a list of the cookies set by our website, and what each is used for:

Session hash – Used to authenticate users on the website.

Google Analytics – Used to understand how users navigate through our website, the service is provided by Google Inc. We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.